Reimagining Public Sector IT Services Management to Run IT as a Transformative Service Business

Reimagining Public Sector IT Services Management to Run IT as a Transformative Service Business

This IDC Perspective discusses how digital transformation (DX) is driving fundamental change in most business models and ecosystems and governments' traditional view and use of IT services management. Digital competencies require a new level of professional business acumen within government IT organizations for "running IT as a service business." IT operational strategy transitions IT from an engineering-driven to a service-delivery organization with a new DX operating/financial model. Successful government CIOs will create a viable and competitive IT services business specifically for agency digital transformation."Government IT organizations have deep experience with IT services management; some of the necessary ingredients for evolving it to a more strategic business approach exist," says Thom Rubel, adjunct research advisor with IDC's IT Executive Programs (IEPs). "Running IT as a service business for digital transformation requires elevating key business management practices previously lacking in the traditional IT business model to effectively support successful agency program and mission outcomes."

Please Note: Extended description available upon request.

Executive Snapshot
Situation Overview
Considerations for Running Government IT as a Service Business
Causes of ITSM Critical Issues
Critical Challenges to Running "IT as a Viable" Service Business
Key Challenges
Leveraging Service Portfolio Management in Steering IT Through DX Waters
Advancing Managerial Accounting to Optimize and Express Financial Contribution of IT
Using IT Product Management to Ensure That IT Services Deliver Expected Value
Measuring IT Performance to Ensure IT Delivers Expected Value
Advice for Technology Leaders
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