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Perspective: PTC Live Executive Exchanges Highlight Connected Product Opportunities and Challenges

Perspective: PTC Live Executive Exchanges Highlight Connected Product Opportunities and Challenges

This IDC Manufacturing Insights Perspective summarizes IDC Manufacturing Insights' participation in several recent PTC Live Executive Exchanges that focused on connected products. The events brought together product and service managers across manufacturing verticals to discuss the impact connected products are having on the way products and services are delivered to customers.

Attendees of the events brought with them a kaleidoscope of perspectives with regard to their organization's current adoption of, and future plans for using, connected products to drive enhanced service offerings and deliver new value to customers. Some of the attendees had not yet embarked on adding connectivity to existing products; some were in the early stages of augmenting existing products and baking connectivity into new products; and some were well down the path having delivered connected products to the market for more than six years. Despite the differences in maturity of the audience, there were a number of common themes that highlighted the current state of connected products in manufacturing — from an aftermarket services perspective.

Please Note: Extended description available upon request.


In This Perspective
Opportunities Reveal a Bright Future for Connected Products
Predictive and Proactive Service
Customer Portals
Self-Healing Products
Challenges
Standards for IoT and Connected Products
Security
Connectivity
Limited Visibility
Cost Versus Value
Summary
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