This IDC Market Note provides prescriptive guidance to ServiceNow customers and partners concerning the company's recently announced acquisitions of Moveworks, data.world, and Logik.ai and the announcements from Knowledge 2025. "ServiceNow continues to execute with customers and partners as the company expands its AI Platform capabilities. Technology executives continue to express a high interest in learning and deploying agentic AI capabilities, use case development, business value outcomes, and training and onboarding," stated Stephen Elliot, group vice president, IT and Cloud Operations team at IDC.
Executive Snapshot
In This Market Note
IDC's Point of View
Key Announcements and Themes
What Does It Mean for Customers and Partners?
AI Platform Evolution
Elevating the AI Platform to the Top of the C-Suite
Pushing for More Automated, Proactive Tech Support and Security Management
Technology Executive Recommendations
Learn More
Synopsis
Research Assistance
Download our eBook: How to Succeed Using Market Research
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook