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Moveworks, data.World, Logik.ai, and ServiceNow Knowledge 2025 Deliver AI Platform and Market Expansion: What Does It Mean to Customers and Partners?

Publisher IDC
Published Jul 16, 2025
Length 8 Pages
SKU # IDC20204667

Description

This IDC Market Note provides prescriptive guidance to ServiceNow customers and partners concerning the company's recently announced acquisitions of Moveworks, data.world, and Logik.ai and the announcements from Knowledge 2025. "ServiceNow continues to execute with customers and partners as the company expands its AI Platform capabilities. Technology executives continue to express a high interest in learning and deploying agentic AI capabilities, use case development, business value outcomes, and training and onboarding," stated Stephen Elliot, group vice president, IT and Cloud Operations team at IDC.

Table of Contents

8 Pages

Executive Snapshot

In This Market Note

IDC's Point of View

Key Announcements and Themes

What Does It Mean for Customers and Partners?

AI Platform Evolution

Elevating the AI Platform to the Top of the C-Suite

Pushing for More Automated, Proactive Tech Support and Security Management

Technology Executive Recommendations

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Synopsis

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