Linking FITARA and Foundational Metrics to Drive Digital Transformation

Linking FITARA and Foundational Metrics to Drive Digital Transformation

This IDC study examines how government agencies can effectively leverage FITARA implementation to build on IT performance metrics that identify how the IT organization achieves intended program outcomes. Linking IT performance metrics to program outcomes through compelling critical success factors prioritizes the IT organization's path to continual service improvement. Only when the IT organization can understand the mandatory outcomes demanded by multiple "target audiences" within their agency, IT can effectively measure and report its core value proposition to its users, customers, investors, executives, and support staff. Resolving this core IT dependency of documenting the target audience is essential for delivering effective IT performance metrics.This study focuses on services transformation, leading in 3D, and strategic architecture."U.S. federal agencies have a very real opportunity to use FITARA as a vehicle to develop metrics that improve program and mission outcomes," said Thom Rubel, adjunct public sector research advisor, IDC's Research Network. "Government benchmarks focused solely on existing IT performance metrics fall far short of driving true digital transformation."

Please Note: Extended description available upon request.

IDC Opinion
In This Study
Situation Overview
The Criticality of Audience for IT Performance Metrics
Importance of IT Performance Metrics for Target Audience
Using IT Performance Metrics to Influence Target Audience
Critical Success Factors
Key Performance Indicators
Base Metrics
Collection, Tracking, and Reporting IT Performance Metrics for Target Audience
Danger Zone: Benchmarking IT Performance Metrics
Future Outlook
Essential Guidance
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