Lessons from the Automation Innovation Conference 2018
This IDC Market Note explores learnings from the recent Automation Innovation Conference in London, where delegates discussed the opportunities and challenges around using artificial intelligence (AI) to drive improvements to their businesses.IDC spent a day at the Automation Innovation Conference in November 2018. Delegates from large organizations in several industries debated the opportunities and challenges of using artificial intelligence to drive improvements to their businesses. Key learnings were customer experience will be a major driver of AI in the short term; AI is currently harder to scale than robotic process automation (RPA); the "people side" is critically important to the success of AI projects; and AI is a business opportunity first, and a cool technology second. With all these opportunities and challenges, digital strategy consultancies that have implementation experience can play a valuable role in ensuring their clients' success.
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