Five Key Unified Communications and Collaboration Trends to Watch in 2021
This IDC Market Perspective provides insight into five key trends that will impact the worldwide unified communications and collaboration (UC&C) market in 2021 and beyond."The importance of UC&C solutions, supported on robust network infrastructures, to organizations and end users today cannot be understated. They have become the lifeblood of many companies and have profoundly changed the way people work, mostly from home at present, but also when some employees (but not all) return to the office sometime in 2021," said Rich Costello, senior research analyst, IDC. "In addition, the sheer popularity and visibility of UC&C solutions around the world increased immensely in 2020, and they have changed the way organizations adopt and consume communications and collaboration tools today, helping lift the entire UC&C market."
Please Note: Extended description available upon request.
- Executive Snapshot
- New Market Developments and Dynamics
- Introduction
- Five Key Unified Communications and Collaboration Trends to Watch in 2021
- The Hybrid/Flexible Work Model, Supported Largely by UC&C Applications on Robust Network Infrastructures, Will Gain Momentum Among Workers and Organizations in 2H21
- The Continuing Embrace of Cloud Services, Digital Technologies, and Migrations of Premises-Based Systems Will Drive the Global UCaaS Market to $19.5 Billion in 2021
- In Post-Pandemic 2021, Enterprises Will Again Consider SD-WAN and SD-Branch Architectures for Optimizing Real-Time Traffic Demands Such as UC&C
- AI and ML Will Enhance Collaboration with Advanced Features and Functions in 2021
- Up to 50% of Enterprise UC&C Deployments Will Be Managed by Cloud-Based Management Platforms by 2022
- IDC's Point of View
- Learn More
- Related Research
- Synopsis
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