Intelligent Digital Workspaces: Enabling the New Work Experience

Intelligent Digital Workspaces: Enabling the New Work Experience

This IDC Perspective addresses the challenge of inflexible work environments in organizations and their detriment to productivity, worker creativity, and ultimately business value. This study defines intelligent digital workspaces as a framework for enterprises to deliver a diverse set of hardware and software resources to workers, which enables more dynamic and adaptable teams, supports individual and group productivity, enables competitive differentiation, and provides a safety net of security and compliance required in the modern digital economy and workplace. "At the worker and group organizational level, digital transformation requires IT to leave behind old ways of thinking about how employees work with computers, software, and data and to rethink this in the context of an intelligent digital workspace," says Phil Hochmuth, program VP, Enterprise Mobility and Client Endpoint Management, IDC. "The intelligent digital workspace is not a product, service, or techno-philosophical concept; it's the thoughtful deployment of IT resources and community to individual workers and teams, with the ultimate goal of getting things done and driving new business value."

Please Note: Extended description available upon request.

Executive Snapshot
Situation Overview
The Future of Work: The Challenge of Inflexible Work Environments
The Benefits of Intelligent Agile Digital Workspaces
Benefits of the Agile Workspace
The New World: How People (Now) Interact with Tech
The Three Layers of the Workspace
Physical Workspace Layer
Digital Workspace Layer
Digital Workspace Infrastructure Layer
Where the Layers Interact
What Will Shape the Management of the Digital Workspace?
Cognitive Help Desk Services
End-User Computing Management Advanced Analytics
Digital Automation
Cloud/as-a-Service Models
Advice for the Technology Buyer
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