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How ITSM Vendors Are Growing by Focusing on Specific Industries and Capabilities

Publisher IDC
Published Dec 06, 2025
Length 6 Pages
SKU # IDC20635546

Description

This IDC Market Perspective discusses how ITSM vendors are driving growth by tailoring solutions and messaging to specific industries, addressing unique needs and regulations to win customers in a mature, competitive market."Some high-growth vendors in ITSM and ESM focus on industry-specific use cases through platforms, integrations, and partnerships," said Snow Tempest, research manager for IT Service Management at IDC.

Table of Contents

6 Pages

Executive Snapshot

New Market Developments and Dynamics

Introduction

Industry Dynamics

Vendor Examples

Scenarios/Use Cases

Example 1: Retail Industry

Example 2: Healthcare Industry

Advice for the Technology Supplier

Advice for the IT Leader

IDC's Point of View

Learn More

Related Research

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