IDC PlanScape: Shared Services
This IDC PlanScape study offers guidance about the key dimensions of services management, performance management, and program and portfolio management to develop and operate a shared services program. Moreover, it details the main stakeholders and their roles, responsibilities, and actions required to deliver this program. "Shared services centers that embrace digital transformation will become brokers of services that add value through federated identity provisioning, architectural interoperability, and joined-up purchasing power to provide more effective and efficient services that support enterprise business innovation," said Massimiliano Claps, associate vice president, IDC EMEA Government Insights and Health Insights.
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