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IDC PlanScape: Increasing Workforce Diversity in IT

IDC PlanScape: Increasing Workforce Diversity in IT

This IDC study provides practical advice for IT executives coping with staffing shortages in their organizations resulting from the enormous talent management stress around the globe. Traditional approaches to recruitment, retention, and promotion are no longer sufficient to fill the ever-increasing needs for skilled employees who can work effectively in a global digital marketplace. To effectively address this workforce gap, organizations must apply a systematic and holistic approach that significantly improves workforce diversity. This study is complemented by Inclusion in the IT Organization: Recruit, Hire, and Retain Diverse Employees."This document applies the DMAIC model from the American Society for Quality — which is already familiar to many IT organizations — to implementing a diversity and inclusion strategy," says Damon Carter, adjunct analyst with IDC's IT Executive Programs (IEP). "This study will serve as a road map to IT executives who want to implement a successful, robust, and dynamic business strategy that continuously delivers value through the thoughtful diversification of the IT workforce at all levels of the organization."


IDC PlanScape Figure
Executive Summary
Why Is Increasing Workforce Diversity and Inclusion in IT Important?
What Is a Diversity and Inclusion Strategy?
Who Are the Key Stakeholders?
How Can My Organization Take Advantage of Increasing Workforce Diversity and Inclusion in IT?
Build the Organization's Business Case for Diversity and Inclusion
Align the Diversity and Inclusion Strategy to Core Management Practices
Apply the "DMAIC" Process to Systemically Drive the Diversity and Inclusion Strategy
Select A Project Team to Develop and Lead a Robust Project Plan
Define — Articulate the Challenge, Requirements, and Opportunity
Measure — Identify and Assess Key Performance Indicators
Implement an Enterprisewide Diversity Scorecard for Executive Leadership
Develop Department-Level Operational Dashboards for Managers
Diversity and Inclusion in IT Culture: Not Just about Numbers
Analyze — Utilize Root Cause Analysis Tools to Prioritize Improvement Activities
Improve — Create and Execute a Comprehensive Action Plan
Control — Continuously Monitor and Sustain Progress
Advice for Technology Leaders
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