IDC PlanScape: Digital Transformation KPIs to Enable Systems of Accountability
This IDC study explores our recent findings on the areas that make sense when measuring, monitoring, and goal setting to achieve digital transformation (DX) objectives. By reading this document, the executive suite, business unit managers, and staff managers will be able to understand, develop, and use digital KPIs as barometers of transformation journey success.According to Shawn Fitzgerald, research director, IDC's Worldwide Digital Transformation Strategies, "Digital KPIs drive both digital transformation and enterprise digital adoption of both new technologies and new ways of working in those technologies for all parts of the enterprise, including operations, back-office, marketing, and customer-facing functions. Our research shows that 66% of companies are struggling to successfully transform. Even the 34% of companies that are leading transformations successfully are still challenged in getting digital capabilities fully adopted across their organizations."
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