IDC PlanScape: Developing a Service-Based Budgeting and Forecasting Model — Plan Services, Not Cost Centers
This IDC study provides guidance as to how to integrate these proven techniques into a service-based budgeting and forecasting process in a stepwise manner so that maximum advantage can be achieved. "Service-based budgeting and forecasting pushes the IT costs out of the IT cost centers and back to the customers who consume the IT services based upon their customer demand. This strong connection between customer demand and IT capacity forces a highly productive and profitable dialog between IT and its customers — where blunt cost cutting can be avoided, and focused and business-driven IT service budgets can be promoted in its place," says Bob Multhaup, adjunct research advisor for IDC's IT Executive Program (IEP).
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