This IDC PlanScape aims to equip CIOs, CEOs, and technology leaders with the essential knowledge and practical guidance to enhance their leadership and improve their IT organizations' capabilities in managing and overcoming IT crises, as well as leveraging technology to enable the enterprise to navigate business crises. This document emphasizes the crucial role of IT in protecting the digital enterprise and provides actionable guidance for CIOs to enhance their crisis management capacity, focusing on proactive strategies, robust communication, and continuous learning to not only weather crises but also emerge stronger. "The imperative for organizations to prioritize and invest in robust IT crisis management capability has never been greater in today's increasingly volatile and digitally dependent world," says Serge Findling, adjunct research advisor with IDC's IT Executive Programs (IEP). "Crises don't define CIOs and IT organizations. However, the way they handle crises certainly does."
IDC PlanScape Figure
Executive Summary
Why Is IT Crisis Management Important?
Multiple Related Triggers
Costly Repercussions
What Is IT Crisis Management?
Who Are the Key Stakeholders?
How Can My Organization Take Advantage of IT Crisis Management?
Building Crisis-Ready Operations: A Virtuous Cycle
Detection: The Art of Strategic Surveillance
Anticipation: Averting Crisis or Coping with the Inevitable
Containment: Precision Response Protocols
Recovery: Building Back Smarter
Learning: Institutionalizing Resilience
Crisis Management Plan
Systems Thinking
The ROI of Proactive Crisis Management
Advice for Technology Buyers
Related Research
Research Assistance
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook