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IDC PlanScape: IT Crisis Management

Publisher IDC
Published Jun 05, 2025
Length 17 Pages
SKU # IDC20068565

Description

This IDC PlanScape aims to equip CIOs, CEOs, and technology leaders with the essential knowledge and practical guidance to enhance their leadership and improve their IT organizations' capabilities in managing and overcoming IT crises, as well as leveraging technology to enable the enterprise to navigate business crises. This document emphasizes the crucial role of IT in protecting the digital enterprise and provides actionable guidance for CIOs to enhance their crisis management capacity, focusing on proactive strategies, robust communication, and continuous learning to not only weather crises but also emerge stronger. "The imperative for organizations to prioritize and invest in robust IT crisis management capability has never been greater in today's increasingly volatile and digitally dependent world," says Serge Findling, adjunct research advisor with IDC's IT Executive Programs (IEP). "Crises don't define CIOs and IT organizations. However, the way they handle crises certainly does."

Table of Contents

17 Pages

IDC PlanScape Figure

Executive Summary

Why Is IT Crisis Management Important?

Multiple Related Triggers

Costly Repercussions

What Is IT Crisis Management?

Who Are the Key Stakeholders?

How Can My Organization Take Advantage of IT Crisis Management?

Building Crisis-Ready Operations: A Virtuous Cycle

Detection: The Art of Strategic Surveillance

Anticipation: Averting Crisis or Coping with the Inevitable

Containment: Precision Response Protocols

Recovery: Building Back Smarter

Learning: Institutionalizing Resilience

Crisis Management Plan

Systems Thinking

The ROI of Proactive Crisis Management

Advice for Technology Buyers

Related Research

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