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IDC PlanScape: Creating a New IT Business Model — "Start-Up" IT All Over Again

IDC PlanScape: Creating a New IT Business Model — "Start-Up" IT All Over Again

This IDC study focuses on the modernization of two key areas of the overall IT business model, financial management and service management, and suggests a new framework to help company management redesign and reinvent the following components of a new IT start-up business. These include: Segregation of duties of the CIO, central IT, LOB IT, and 3rd Platform suppliersFinancial management of the entire IT cost basis across the enterpriseDefining the IT service portfolio (e.g., "What business is IT in?")Fostering a new business operating model — brokering and bundling of servicesProduct/service life-cycle management (L3D)Running central IT as an internal SaaS businessBob Multhaup, IDC adjunct research analyst for IT Financial and Service Management says, "When the IT business model begins to get in the way of real business innovation on one hand and real cost controls on the other, then a new business model is needed that can get control of costs and fund innovation."


IDC PlanScape Figure
Executive Summary
Why Is a New IT Business Model Important?
Segregation of Duties of the CIO, Central IT, LOB IT, and the 3rd Platform
Financial Management of the Entire IT Cost Basis Across the Enterprise
Defining the IT Service Portfolio: "What Business Is IT In?"
Fostering a New Business Operating Model: Services Brokering and Bundling
Product/Service Life-Cycle Management (L3D)
Running Central IT as an Internal SaaS Business
Summary of Why to "Start Up" a New IT Business Model
What Is a New IT Business Model?
Who Are the Key Stakeholders?
How to Create a New IT Business Model
Segregate Enterprise IT Service Business from Central IT
Managerial Accounting Model Consolidates "All In" IT Costs
Enterprise Service Portfolio Defined and Managed
Operating Model to Broker and Bundle Services
Product/Service Life-Cycle Management Program
Central IT Run as an Internal SaaS Service Provider
Essential Guidance
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