IDC PeerScape: Practices for Developing a Successful Enterprise Mobility Center of Excellence
This IDC study examines best practices approaches for standing up and managing a mobile center of excellence so that it truly delivers the strategic value it promises. IDC defines a center of excellence as a group within an organization that is charged with understanding a new or emerging technology domain, determining best practices and standards for its use, helping the organization adopt those practices and standards, and transferring that knowledge to the organization so that it becomes standard practice everywhere."A center of excellence exists to help an organization transform its technology in service of better business outcomes through its products and processes," says Galen Gruman, adjunct analyst with IDC's IT Executive Program (IEP). "Therefore, it must be an integral part of the product and process activities, not a silo off to the side. And it must ultimately put itself out of business after transferring the practices, standards, knowledge, and skills it pioneers to the organization at large — so the excellence is now imbued everywhere."