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IDC PeerScape: Manufacturing Practices to Launch Successful Connected Service Initiatives

IDC PeerScape: Manufacturing Practices to Launch Successful Connected Service Initiatives

This IDC study examines the best practices in launching successful connected service initiatives for manufacturers. From our research at IDC Manufacturing Insights, we have confirmed that connected products are not only top of mind but proliferating across manufacturing segments. As manufacturers move down the path toward creating products that have inherent connectivity to support added functionality, they also open up the possibility for many new types of aftermarket services. At IDC Manufacturing, we call this category of offerings connected services. The practices presented in this document provide a solid foundation for identifying, launching, and operating a connected services initiative that delivers customer value and positive business impact."Identifying and launching successful connected service offerings is perhaps the greatest area of potential opportunity that manufacturers have to deliver shareholder and customer value through connected products. With the adoption of connected products in full swing by manufacturers across many segments of the market, there is increasing pressure for organizations to understand how to capture value in the form of cost savings, new revenue sources, or even new business models," says Heather Ashton, research manager, IDC Manufacturing Insights.

IDC PeerScape Figure
IDC Opinion
In This Study
Situation Overview
Practice 1: Identify Profitable Use Cases That Deliver Customer Value
Practice 2: Win Executive-Level Support
Practice 3: Align Cross-Functional Resources
Practice 4: Identify Key Technology/Service Partners and Launch Initial Project
Practice 5: Transform Business to Support Connected Services
Future Outlook
Summary of Practices
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