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IDC PeerScape: Lessons Learned from Salesforce Implementation Services

Publisher IDC
Published Mar 27, 2026
Length 10 Pages
SKU # IDC21046730

Description

This IDC PeerScape highlights the importance of Salesforce implementation services."Successful Salesforce transformation is not just about technology; it's about empowering people, fostering agility, and institutionalizing best practices across the enterprise," said Jason Bremner, research vice president, IT Consulting and System Integration Strategies, IDC. "The most effective Salesforce implementations are driven by cross-functional teams, robust governance, industry centricity, and well-considered change management."

Table of Contents

10 Pages

IDC PeerScape Figure

Executive Summary

Peer Insights

Practice 1: Prioritize standardization and minimize customization

Challenge

Examples

Guidance

Practice 2: Ensure strong governance and clear roles

Challenge

Examples

Guidance

Practice 3: Develop high-performing vendor project teams grounded in agile execution

Challenge

Examples

Guidance

Practice 4: Emphasize change management and user adoption

Challenge

Examples

Guidance

Practice 5: Leverage industry and platform expertise

Challenge

Examples

Guidance

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