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IDC PeerScape: Lessons Learned from Implementing CPaaS in Finance

Publisher IDC
Published Dec 19, 2024
Length 7 Pages
SKU # IDC19430452

Description

IDC PeerScape: Lessons Learned from Implementing CPaaS in Finance


This IDC PeerScape provides insights into how CPaaS is used in the financial sector, identifying what challenges surfaced and how these were addressed. IDC interviewed leading CPaaS vendors that have successful use cases for European financial institutions where CPaaS is deployed to enhance customer engagement and experience, adhere to regulatory compliance, and mitigate fraud."Financial services organizations and technology providers are finding new ways to answer to new requirements that are closely intertwined such as secure data control, evolving regulations, and evolving customer needs," said Melissa Holtz-Fremeijer, research manager, IDC European Infrastructure and Communications. "Critical factors to successful deployments lie in building trust, customizability, and expertise from CPaaS providers to guide them on their journeys."

Table of Contents

7 Pages

IDC PeerScape Figure

Executive Summary

Peer Insights

Practice 1: Centralize Customer Communications for a Multibrand Portfolio

Challenge

Example

Guidance

Practice 2: Secure Data to Prevent Fraud

Challenge

Example

Guidance

Practice 3: Provide Trusted Engagement to Drive Adoption

Challenge

Example

Guidance

Pricing

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