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IDC MaturityScape: IT/OT Convergence 1.0

IDC MaturityScape: IT/OT Convergence 1.0

This study provides a foundational framework for organizations to understand why IT/OT convergence is important and how it can add value to an organization."IT/OT convergence is ultimately about achieving a synergistic combination of OT and IT, a state of operationally intelligent organization, which results from a digitally enabled operational transformation (OX), itself a function of a wider ongoing digital transformation (DX)," said Remy Glaisner, research director, IT/OT Transformation Strategies. "Across sectors, you can already observe disparities in how digitally ready OT are being adopted: It is critical for organizations to understand that IT/OT convergence is primarily a business-driven strategy that makes OT the physical continuity of IT as much as IT is the virtual continuity of OT." Glaisner added, "It broadly starts with your clients, it is ultimately about creating the digital twin of your client, and then apply that digital model to your digitized operations so the client becomes integral to a renewed and ubiquitous internal customer centricity."

Please Note: Extended description available upon request.


IDC MaturityScape Figure
Executive Summary
Elements of the IT/OT Convergence Maturity Framework
Aligning IT/OT Convergence in the Context of the Future Enterprise and Digital Transformation
Drivers Leading "Digitally Determined" Organizations to the State of Future Enterprise
Positioning OX (Operationally Intelligent Organization) Versus CX (Digitally Enabled Client Experience) in the Context of DX (Enterprise Digital Transformation)
"Primary or Natural" Alignments Between the IT/OT Maturity Framework, OX, and with the Five Key Elements of the Future Enterprise Framework
Opportunistic and Iterative Operational Transformation
Technology Suppliers Are Driven by Their Market
Stages of the IT/OT Convergence Maturity Framework
Ad Hoc
Description
Business Outcome
Opportunistic
Description
Business Outcome
Repeatable
Description
Business Outcome
Managed
Description
Business Outcome
Optimized
Description
Business Outcome
Dimensions of the IT/OT Convergence Maturity Framework
Advice for Technology Buyers
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