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IDC MaturityScape: Digital Commerce

IDC MaturityScape: Digital Commerce

This IDC study aims to help IT stakeholders (e.g., CIOs, IT managers, and directors) and line-of-business (LOB) decision makers understand where their organizations are positioned with respect to digital commerce. The study discusses the following in respect to the IDC MaturityScape for digital commerce:Framework for digital commerce maturity for the organizationBusiness impact for each of the five stages of maturity (i.e., ad hoc, opportunistic, repeatable, managed, and optimized)Critical measures, business outcomes, and actions required for organizations to effectively develop digital commerce competencyThe study also provides guidance on how organizations can advance along the five maturity stages to maximize the benefit from deploying a digital commerce strategy.“Every organization in every industry conducts commerce in one form or another,” says Vanessa Thompson, research vice president, Communities and Collaboration. “In the digital era, customers (consumers, businesses, employees, and partners) are looking for interactions that limit friction and deliver an exceptional experience.”


IDC MaturityScape Figure
IDC Opinion
In This Study
Situation Overview
Stages of IDC’s Digital Commerce MaturityScape
Ad Hoc
Description
Business Outcome
Opportunistic
Description
Business Outcome
Repeatable
Description
Business Outcome
Managed
Description
Business Outcome
Optimized
Description
Business Outcome
Dimensions of IDC’s Digital Commerce MaturityScape
People
Process
Technology
Vision
Essential Guidance
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Related Research
Synopsis

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