IDC MaturityScape: Content-Centric Workflow 2.0
Description
IDC MaturityScape: Content-Centric Workflow 2.0
This IDC study describes the organizational characteristics at five levels of content-centric workflow maturity, from an ad hoc, highly manual approach to a fully optimized and automated state where human resources are freed to focus on innovation and value creation. This document is intended to help organizations evaluate current content-centric workflow infrastructure and capabilities and identifies the steps they need to take to advance to the next stage of maturity. Key stakeholders of content workflow initiatives include executives, IT leadership, line-of-business managers, employees, partners, and suppliers. This document updates and expands on the concepts presented in IDC MaturityScape: Content-Centric Workflow 1.0 (IDC #US41904417, December 2017)."Content is a critical component for any business — and secure, agile access to all services around the content life cycle is crucial for hybrid work models and that workforce needs secure access to content anytime, anywhere, and on any device. And they need to be able to author, collaborate, edit, repurpose, review, route, approve, and publish content. They also need to be able to do all of this with a comparable experience, whether they are working in the office, at some other corporate site, on the road, from home, or from another remote location. If we are to effectively reimagine the FoW and employee experience, then that must include how content is created, accessed, and analyzed." — Steve Charbonnier, research manager, Enterprise Content Strategies
Please Note: Extended description available upon request.
This IDC study describes the organizational characteristics at five levels of content-centric workflow maturity, from an ad hoc, highly manual approach to a fully optimized and automated state where human resources are freed to focus on innovation and value creation. This document is intended to help organizations evaluate current content-centric workflow infrastructure and capabilities and identifies the steps they need to take to advance to the next stage of maturity. Key stakeholders of content workflow initiatives include executives, IT leadership, line-of-business managers, employees, partners, and suppliers. This document updates and expands on the concepts presented in IDC MaturityScape: Content-Centric Workflow 1.0 (IDC #US41904417, December 2017)."Content is a critical component for any business — and secure, agile access to all services around the content life cycle is crucial for hybrid work models and that workforce needs secure access to content anytime, anywhere, and on any device. And they need to be able to author, collaborate, edit, repurpose, review, route, approve, and publish content. They also need to be able to do all of this with a comparable experience, whether they are working in the office, at some other corporate site, on the road, from home, or from another remote location. If we are to effectively reimagine the FoW and employee experience, then that must include how content is created, accessed, and analyzed." — Steve Charbonnier, research manager, Enterprise Content Strategies
Please Note: Extended description available upon request.
Table of Contents
17 Pages
IDC MaturityScape Figure
Executive Summary
Elements of the Content-Centric Workflow Maturity Framework
What Is Content-Centric Workflow?
The Content-Centric Workflow Ecosystem
Stages of the Content-Centric Workflow Maturity Framework
Ad Hoc
Description
Business Outcome
Opportunistic
Description
Business Outcome
Repeatable
Description
Business Outcome
Managed
Description
Business Outcome
Optimized
Description
Business Outcome
Dimensions of the Content-Centric Workflow Maturity Framework
Advice for Technology Buyers
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Related Research
Pricing
Currency Rates
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