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IDC MaturityScape Benchmark: AI-Fueled Financial Services Organization Worldwide, 2025

Publisher IDC
Published May 15, 2025
Length 24 Pages
SKU # IDC20031094

Description

This IDC study presents the results of IDC's MaturityScape Benchmark AI Survey to help guide organizations on their AI maturity journey."Financial services institutions enjoy a leadership position in their adoption and maturity of AI in areas like risk and fraud exactly because of the regulated and trusted nature of the industry," said Jerry Silva, program vice president, IDC Financial Insights. "But as AI branches out into generative and agentic AI and more, institutions need to continue to take care to evolve to AI-fueled organizations while maintaining digital trust and stewardship levels the industry and its customers demand. This IDC AI-fueled organization maturity model is designed to support this journey."

Table of Contents

24 Pages

IDC MaturityScape Benchmark Figure

Executive Summary

Analysis of AI-Fueled Financial Services Organization Maturity Benchmark Data

Stages of the AI-Fueled Financial Services Organization Maturity Framework

Ad Hoc — AI Scramble

Description

Business Outcome

Opportunistic — AI Pivot

Description

Business Outcome

Repeatable — AI Alignment

Description

Business Outcome

Managed — AI Transform

Description

Business Outcome

Optimized — AI-Fueled Organization

Description

Business Outcome

Dimensions of the AI-Fueled Financial Services Organization Maturity Framework

Survey Findings: Maturity Distribution Across Dimensions

Financial Services Industry Overall Dimensions Maturity

Strategy

People

Technology

Evaluating AI-Fueled Financial Services Organization Maturity: Survivors and Thrivers

Survey Findings: Comparison of Survivors and Thrivers

Advice for Technology Buyers

Learn More

Related Research

Appendix

Methodology

Survey Respondent Segmentation

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