This IDC study presents the results of IDC's MaturityScape Benchmark AI Survey to help guide organizations on their AI maturity journey."Financial services institutions enjoy a leadership position in their adoption and maturity of AI in areas like risk and fraud exactly because of the regulated and trusted nature of the industry," said Jerry Silva, program vice president, IDC Financial Insights. "But as AI branches out into generative and agentic AI and more, institutions need to continue to take care to evolve to AI-fueled organizations while maintaining digital trust and stewardship levels the industry and its customers demand. This IDC AI-fueled organization maturity model is designed to support this journey."
IDC MaturityScape Benchmark Figure
Executive Summary
Analysis of AI-Fueled Financial Services Organization Maturity Benchmark Data
Stages of the AI-Fueled Financial Services Organization Maturity Framework
Ad Hoc — AI Scramble
Description
Business Outcome
Opportunistic — AI Pivot
Description
Business Outcome
Repeatable — AI Alignment
Description
Business Outcome
Managed — AI Transform
Description
Business Outcome
Optimized — AI-Fueled Organization
Description
Business Outcome
Dimensions of the AI-Fueled Financial Services Organization Maturity Framework
Survey Findings: Maturity Distribution Across Dimensions
Financial Services Industry Overall Dimensions Maturity
Strategy
People
Technology
Evaluating AI-Fueled Financial Services Organization Maturity: Survivors and Thrivers
Survey Findings: Comparison of Survivors and Thrivers
Advice for Technology Buyers
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Related Research
Appendix
Methodology
Survey Respondent Segmentation
Research Assistance
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
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