Huawei’s AI Contact Center (AICC) solution, launched in Europe, is a comprehensive solution that covers all aspects of contact center operations. It is a flexible platform that allows contact centers to integrate with third-party applications while benefiting from a unified experience. Its unique offering is its video platform, which converts IVR into a video experience while driving monetization scopes for contact centers. It comes with security protocols across infrastructural layers and provides access to professional and support services, closely aligning with customer needs in the region.
Executive Snapshot
In This Market Note
AICC’s Salient Features
AI-Powered Self-Service
Video as a Monetizing Channel
AI-Powered Agent-Assist
AI-Powered Marketing
Automated WFM/WFO
Comprehensive Contact Center Monitoring System
Flexible Online Reporting
Deeply Embedded Security Protocols
Unified and Flexible Platform
Professional and Support Services
IDC’s Point of View
Video as AICC’s Unique Proposition
Detailed Analytics with Flexible Options
Security Across Infrastructural Layers
Flexible Options
Professional and Support Services
Comprehensive End-to-End Solution with Unique Features
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Synopsis
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