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Huawei Launches AI Contact Center Solution in Europe

Publisher IDC
Published Jun 13, 2025
Length 8 Pages
SKU # IDC20118453

Description

Huawei’s AI Contact Center (AICC) solution, launched in Europe, is a comprehensive solution that covers all aspects of contact center operations. It is a flexible platform that allows contact centers to integrate with third-party applications while benefiting from a unified experience. Its unique offering is its video platform, which converts IVR into a video experience while driving monetization scopes for contact centers. It comes with security protocols across infrastructural layers and provides access to professional and support services, closely aligning with customer needs in the region.

Table of Contents

8 Pages

Executive Snapshot

In This Market Note

AICC’s Salient Features

AI-Powered Self-Service

Video as a Monetizing Channel

AI-Powered Agent-Assist

AI-Powered Marketing

Automated WFM/WFO

Comprehensive Contact Center Monitoring System

Flexible Online Reporting

Deeply Embedded Security Protocols

Unified and Flexible Platform

Professional and Support Services

IDC’s Point of View

Video as AICC’s Unique Proposition

Detailed Analytics with Flexible Options

Security Across Infrastructural Layers

Flexible Options

Professional and Support Services

Comprehensive End-to-End Solution with Unique Features

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