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Highlights from NRF 2023: Retail's Big Show

Publisher IDC
Published Feb 16, 2023
Length 14 Pages
SKU # IDC17743238

Description

Highlights from NRF 2023: Retail's Big Show

This IDC Perspective reviews key trends and technology innovations that were highlighted at NRF 2023: Retail's Big Show — held January 15–17, 2023, in New York City, which attracted over 35,000 attendees across the industry, double the number seen last year at NRF 2022 in the midst of the global COVID-19 pandemic. Technology innovations focused on seven key areas: customer experience, intelligent operations, end-to-end connected supply chains, AI for better decisioning and operational efficiency, workforce optimization, sustainability, and infrastructure modernization. Retailers are accelerating data-driven automation to improve customer experience and resiliency. Leslie Hand, group vice president, IDC's Retail and Financial Services, noted, "The exuberance for retail and retail technology investment at NRF this year spoke volumes. Retailers clearly understand that the future of retail business depends on the ability to meet customer experience needs for frictionless, personalized shopping experiences, even as they continue to change. Becoming digital businesses is core to meeting changing customer expectations, but perhaps more importantly, to be more resilient and seize a competitive advantage (and new opportunities). We are in the middle of a customer-led, technology-enabled revolution in retail."

Please Note: Extended description available upon request.

Table of Contents

14 Pages
Executive Snapshot
Situation Overview
NRF 2023 Emphasized Technology to Drive Better Customer Experiences
Technologies Drive Digital Business in Seven Key Areas
Customer Experience and Engagement
Intelligent Operations
Connected End-to-End Supply Chain
AI For Better Decisioning and Operational Efficiency
Workforce Experience Catches Up to Human Experience
Operationalizing Sustainability from Concept to Consumer
Intelligent Foundational Technology
Retailers Continue to Invest in Modernization to Overcome Disruptions
Hospitality, Dining, and Travel Retailers Face a Different Rebound Path
Advice for the Technology Buyer
Learn More
Related Research
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