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Google Cloud Next 2025: Furthering the Vision for an Agentic, Experience-Orchestrated Future

Publisher IDC
Published Jun 27, 2025
Length 8 Pages
SKU # IDC20145620

Description

This IDC Market Perspective discusses how Google Cloud Next 2025 reinforced Google's AI-native strategy, emphasizing agentic orchestration as the future of business applications. Key innovations include the Customer Engagement Suite, which builds on Google's Vertex AI platform and leverages Gemini foundation models to enhance customer experience. The company demonstrated a clear commitment to improve AI adoption through a dedicated and newly formed customer experience organization and a growing focus on delivering enterprise-ready outcomes within the application layer."Google Cloud had a clear message for the market: The future of business applications is agentic orchestration," said Sudhir Rajagopal, research director, Customer Experience Management Strategies, IDC. "With customer experience being the top area ripe for disruption from AI and agentic technologies, Google Cloud's Customer Engagement Suite is bringing the vision of conversational experiences closer to reality."

Table of Contents

8 Pages

Executive Snapshot

New Market Developments and Dynamics

Key Announcements

Google Cloud Customer Engagement Suite

AI and Agentic AI Innovations

A New Customer Experience Organization

IDC's Point of View

Powering the Future of Unified Intelligent Experiences

Driving Experiential Value for Google Cloud Customers

Advice for Google

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Related Research

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