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Next Generation Business Automation Platforms

Publisher IDC
Published Jan 23, 2024
Length 11 Pages
SKU # IDC18458199

Description

Next Generation Business Automation Platforms


This IDC Perspective discusses the evolution and future of business automation platforms, emphasizing the need for seamless integration of diverse technologies, AI-powered automation, democratization of automation, and value-driven planning. It highlights the challenges of managing complex automation technologies and the increasing importance of end-to-end process automation. The content also underscores the role of AI, particularly generative AI, in enhancing automation and the need for clear measurement of business value from automation investments."Enterprises investing in automation want seamless ways to combine diverse technologies to improve their business processes, but this life-cycle complexity is driving the cost of automation higher," according to Maureen Fleming, program vice president, IDC's AI and Automation research practice. "New approaches are needed to simplify and improve the reliability of complex business process and value stream improvements."

Please Note: Extended description available upon request.

Table of Contents

11 Pages
Executive Snapshot
Situation Overview
Five Key Capabilities of a Next Generation Business Automation Platform
End-to-End Process Automation
KPI Performance and Customer Journeys Drive End-to-End Process Automation
Seamless Orchestration Across Automation Technologies
AI-Powered Automation
Democratization of Automation
Value-Driven Automation Planning and Business Observability
Advice for the Technology Buyer
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Related Research
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