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GenAI's Impact on Communication Services Providers

Publisher IDC
Published Mar 13, 2024
Length 5 Pages
SKU # IDC18629773

Description

GenAI's Impact on Communication Services Providers


This IDC Market Note explores the potential impact of generative AI (GenAI) on communication services providers (SPs), emphasizing its capacity to transform network management, optimization, personalization, and customer experience. It discusses the opportunities GenAI offers, such as network optimization, process automation, and enhanced customer experience while addressing potential challenges like data privacy, integration complexity, and regulatory compliance.

Please Note: Extended description available upon request.

Table of Contents

5 Pages
Executive Snapshot
In This Market Note
Defining GenAI
Potential Opportunities
Internal/Operational Impact of GenAI
Customer-Facing Impact of GenAI
Potential Challenges
IDC's Point of View
Learn More
Related Research
Synopsis

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