Future of Operations: Building the House of Resiliency

Future of Operations: Building the House of Resiliency

This IDC Perspective looks at the current state of operations management, how it is transforming, and the implications for technology buyers and suppliers. Borrowing from the quality management analog of a "house of quality," the document puts forward a new model, a "digital house of resiliency," to help our clients think about how they must move forward to realize the future of operations.The future of operations requires resiliency in many aspects of the business. Resilient supply chain, operations, product development, and so forth are all important to keeping operations connected and aligned with the market. But resilient decision making is the most critical aspect of operations moving beyond basic operational efficiency. Make fast and effective decisions founded digital capabilities, and operations is the key to an organization succeeding in the future of operations."Keeping operations linked and aligned with market changes has always been a challenge for most companies," says Bob Parker, senior VP of Enterprise Applications at IDC. "In the future, operations leader must be able to use decision support infrastructure to make the decisions as quickly and effectively as possible."

Please Note: Extended description available upon request.

Executive Snapshot
Situation Overview
The Old House: Searching for Operating Excellence
Competitive Advantage Through Better Process
Operating Effectiveness = Operating Excellence
The New House: In Search of Operating Resiliency
Creating an Operations Strategy — From Process Reengineering to Design Thinking
Calibration: From "No Software" Lean to Machine Augmented Resilient Lean (Re-Lean)
Control: From Experimentation to Full Instrumentation
It All Comes Down to Creating Economies of Operational Intelligence
What It All Means for Operations Executives and Technology Providers
New Expectations from Professional Service Providers
Who Will Build the Applications for the Future of Operations?
Bringing Intelligence to the Data — New Infrastructure Models for Operations
Realignment Required
Getting the Old House in Order — The Move to Digital Engineering
Creating the Blueprint: Think Digital Twin
Putting It All Together
Choosing the Contractor: Defining the Technology Capabilities
Advice for the Technology Buyer
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