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Future of Foodservice: NRF 2024 Tech Trends Pave the Way for Specialized Speed of Service

Publisher IDC
Published Mar 04, 2024
Length 10 Pages
SKU # IDC18608378

Description

Future of Foodservice: NRF 2024 Tech Trends Pave the Way for Specialized Speed of Service


This IDC Perspective discusses NRF 2024, which presented an array of technology solutions and trends to address the ever-increasing complexity of the foodservice industry. Diners' expectations and demands are higher than ever as foodservice must be convenient, customized, and quick. Technology providers presented the latest innovations to address operational and guest-facing challenges to increase customer lifetime value and drive loyalty. Chief among the products on display were digital-first, connected, and AI-driven solutions."Restaurants are at a critical juncture where technology solutions must straddle the line between existing challenges and being ready to innovate for the future," says Dorothy Creamer, research manager, Hospitality and Travel Digital Transformation Strategies, IDC. "Foodservice is complex, but also needs to address the basics of diners' expectations — namely, that food is tasty. However, expectations for service have evolved. Diners expect seamless ordering and have a lower threshold of frustration for paying and receiving orders. The future of foodservice will lean into how to blend the physical and digital with data-driven, connected solutions to ease the burden of restaurant staff while still providing contextualized, convenient service to guests."

Please Note: Extended description available upon request.

Table of Contents

10 Pages
Executive Snapshot
Situation Overview
Connected In-Store Experiences
Example
The Last-Mile Must Come First
Examples
Move Over Unified Commerce, First Address Omni-Channel with Omni-Data
Example
Do You Want AI with That?
Example
Payments Are Paramount
Examples
Advice for the Technology Buyer
Learn More
Related Research
Synopsis

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