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European Unified Communications and Collaboration Market Shares, 2023: Vendors That Shaped 2023

Publisher IDC
Published Jun 28, 2024
Length 12 Pages
SKU # IDC18930934

Description

European Unified Communications and Collaboration Market Shares, 2023: Vendors That Shaped 2023


This IDC Market Share examines the European UC&C vendor landscape, with breakdowns for the various technologies and services that constitute this market: UC applications and IP telephony equipment, videoconferencing and telepresence equipment, UC collaboration, and UCaaS. The study also outlines trends in market shares and provides recommendations for market players."Employee experience is now at the center of UC&C as vendors develop solutions that can integrate with business application ecosystems to create a unified and simple work experience. Powered by AI, it augments human capabilities while helping to drive productivity," said Oru Mohiuddin, research director, IDC European Unified Communications and Collaboration.

Please Note: Extended description available upon request.

Table of Contents

12 Pages
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Make Employee Experience the Center of all Innovation
Develop Close Partnerships Within the Ecosystem
Invest in AI
Work With Partners for Go-to-Market
Market Share
Who Shaped the Year
Microsoft is the Market Leader That Controls Most of UC Collaboration
Cisco is Taking a Holistic Approach to Collaboration by Including Hardware and Software
Zoom is Shifting Toward a Full Enterprise-Grade Workplace Solution
ALE Gaining Shares in UCaaS
Slack is Leveraging Salesforce-Based AI and Security Features
Market Context
Significant Market Developments
UC is Becoming a Holistic Solution
Voice is Heavily Used in Business Communications
Some Businesses Prefer Hybrid Deployments
Platform-Based Solutions are Gaining Traction
AI-Infused Collaboration Platforms are Empowering Workers and Driving Productivity
Methodology
Quantitative Data
Market Definition
IP PBX Systems
IP PBX Systems (On-Premises)
IP Phones
UC Systems (On-Premises)
Managed/Hosted Voice/UCaaS
Hosted Voice/Public Cloud UCaaS
Managed Voice/Private Cloud UCaaS
UC Collaboration
Enterprise Videoconferencing Systems
Related Research

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