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European Business Automation Services Providers: A Market Overview (Part 3 of 3)

Publisher IDC
Published Dec 23, 2025
Length 20 Pages
SKU # IDC20676914

Description

The European business automation market has matured from efficiency-driven RPA to a strategic mandate for intelligence-enabled transformation, defined by AI orchestration and autonomous decision-making. GSIs are responding by abandoning tactical bot deployments in favor of proprietary, AI-first platforms (e.g., Cognizant Neuro AI, TCS WisdomNext, and Tech Mahindra’s TechM Orion) that facilitate the consult-to-operate model. These firms are securing their relevance by investing billions in generative and agentic AI capabilities, shifting the competitive focus toward end-to-end transformation, data integrity, and cross-enterprise orchestration (often anchored by platforms like ServiceNow).Crucially, success in Europe is increasingly predicated on demonstrating deep governance maturity, localized delivery footprints, and solutions (e.g., Sopra Steria’s IAka) that guarantee regulatory compliance and data sovereignty across highly regulated industries. GSIs are transforming from technology implementers into the engineers of the autonomous, compliant European enterprise.“The competitive battle among global systems integrators (GSIs) in Europe is no longer about who can deploy the most bots, but who can engineer the most resilient and compliant decision-making fabric,” said Milan Kalal, senior research manager, IDC European Automation Strategies. “As automation pivots sharply toward agentic AI and sophisticated orchestration, the winning strategy involves coupling proprietary intelligence – like GenAI aggregation and multi-agent systems – with deep regulatory governance. In the complex European landscape, trust is the ultimate currency, and the GSIs that master the balance between autonomous intelligence and sovereign compliance will architect the future of the enterprise.”

Table of Contents

20 Pages

Executive Snapshot

New Market Developments and Dynamics

Vendor Profiles

4. The Global Systems Integrators

Atos

Case Study 1: WSP (Engineering Consultancy, U.K.) — Global Automation Strategy

Case Study 2: National Health Service (U.K.) — Claims and Data Processing Automation

Capgemini (as of October 17, 2025 — Pre-Integration of WNS)

Case Study 1: European Telecom Operator — Order-to-Billing Automation

Case Study 2: Finance and Procurement Automation — Intelligent Document Processing

Cognizant

Case Study 1: Financial Services — Document Processing with GenAI

Case Study 2: Major Healthcare Payer — End-to-End Intelligent Automation

Sopra Steria

Case Study 1: Utility Services — Scaling Safety with Industrialized RPA

Case Study 2: Enterprise IT — Agentic Automation for Compliance

Tata Consultancy Services

Case Study 1: Belgian Telecom Operator — Communication-Services Automation

Case Study 2: Insurance Provider — IT-Operating-Model Transformation

Tech Mahindra

Case Study 1: Global Retail Comp. — Finance and Shared-Services Automation

Case Study 2: Global Payment Network — Agentic AI Travel Policy Engine

Wipro

Case Study 1: Financial Services — Debt Collection Automation

Case Study 2: Electronics Retailer — Boosting NPS with AI Virtual Agents

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