This IDC Market Perspective provides an overview of employee metrics that matter for the services industry. Staying ahead of the competition requires service providers to create a thriving employee culture and instill a sense of corporate citizenship. With greater uncertainty across the business landscape, vendors are required to pay close attention to metrics and install talent strategies that proactively address and prioritize the needs of their employees."Service providers are at the precipice of a bygone era of talent management. Today, vendors are faced with a myriad of opportunities that have the potential to quickly become challenges in this zero-sum talent landscape. Vendors that gain a clear understanding of emerging workforce trends and create targeted talent strategies will reap the benefits of positive brand perception and enjoy a new wave of employee loyalty," says Sreenivas Duvvuri Venkata, research analyst, Enterprise Services at IDC.
Executive Snapshot
New Market Developments and Dynamics
Introduction
Industry Dynamics
Head Count
Attrition
Billable Resources
Utilization
Learning Hours
Other Metrics
Advice for the Services Provider
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Related Research
Synopsis
Research Assistance
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