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Dreamforce 2022: Making Real-Time Customer Experiences Possible with Salesforce Genie

Publisher IDC
Published Nov 02, 2022
Length 5 Pages
SKU # IDC17489264

Description

Dreamforce 2022: Making Real-Time Customer Experiences Possible with Salesforce Genie

This IDC Market Note offers a perspective from the future of customer experience (FoCX) standpoint on the Salesforce's premier announcement, Salesforce Genie during Dreamforce 2022. In particular, the document focuses on how does Salesforce Genie stack up in helping enterprises move closer to their goal of achieving success in delivering contextual, real-time customer experiences.

Please Note: Extended description available upon request.

Table of Contents

5 Pages
Executive Snapshot
In This Market Note
IDC's Point of View
Helping Enterprises Engage with Customers at the Speed of Digital
Data Unification
Hyperforce: Powering Trusted Real-Time Experiences
Insights Generation and Analysis
Real-Time Action and Engagement
Conclusion
Learn More
Related Research
Synopsis

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