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Digital Workplace Services: Treating Employees Like Customers

Digital Workplace Services: Treating Employees Like Customers
This IDC Market Perspective highlights the rising demand from enterprises for cloud-based communication and collaboration tools, driven by the rising mobility of the workforce, new use cases, shifting attitudes toward voice and messaging, and efforts to raise employee productivity and eventually the customer experience."Demand from enterprises is rising for cloud-based communication and collaboration tools, driven by the rising mobility of the workforce, new use cases, shifting attitudes toward voice and messaging and efforts to raise employee productivity and eventually the customer experience. IDC believes that communication and collaboration apps are becoming increasingly important to enterprises globally, with cloud-based solutions, either as standalone or complementary hybrid solutions, increasingly taking center stage," says Shiv Putcha, contributing analyst, IDC Asia/Pacific.

Please Note: Extended description available upon request.


Executive Snapshot
New Market Developments and Dynamics
Introduction
A Quick Note on Terms
What Underlying Market Changes Created the Demand for Digital Workplace Services?
Generational Changes in the Workforce
Decline in Labor Productivity Growth
Shift in Consumer Expectations
Drive for Employers to Get More Value Out of Their Software Investments
Digital Workplace Services Offerings
What Are the Main Types of Digital Workplace Services Employees Will See, and How Will They Change Their Workstyle?
Single Point of Engagement
Knowledge Management
Personalized Services
Tech Caf├ęs/IT Vending Machines
Change Management
What Are the Back-End Transformations Employers Must Make to Enable Them to Institute Digital Workplace Services Effectively?
Automation and IT Service Management
Artificial Intelligence and Machine Learning
Unified Endpoint Management
Seamless Cloud and Security Integration
Advice for the Services Provider
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Related Research
Synopsis

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