This IDC Market Perspective highlights the shifts in IT spending related to IT service management, enterprise service management, and IT asset management due to geopolitical changes, with a focus on automation and AI. "Amid economic uncertainty, organizations look to AI and automation investments for help with navigating turbulent market dynamics. But they need to manage expectations and assess results," said Snow Tempest, research manager, IT Service Management, IDC.
Executive Snapshot
New Market Developments and Dynamics
Introduction
Industry Dynamics
Economy
Budget Priorities and Changes
AI Investment
Advice for the Technology Supplier
Advice for the IT Leader
IDC's Point of View
Learn More
Related Research
Synopsis
Research Assistance
Download our eBook: How to Succeed Using Market Research
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook