Comparing Traditional OEMs Versus ODMs (White-Box Manufacturers): Services Matter!

Comparing Traditional OEMs Versus ODMs (White-Box Manufacturers): Services Matter!

This IDC study shows how services differentiate traditional vendors (OEMs like HP and Dell) from ODMs (white-box solutions like Quanta and Celestica) in the enterprise space and how services can make a difference in complex infrastructures. Enterprises need to make a decision on how to best invest in their IT future: Does investing in the ODM white-box model make the most sense, or does the traditional OEM path make more sense? Enterprises should take a good look at what their internal capabilities are and determine the right direction.

"Enterprises need to make a decision on how to best invest in their IT future based on the complexities of today's enterprise environments and the migration needs from legacy applications," says Rob Brothers, program director, Software and Hardware Support and Deploy Services. "Using vendors and partners with deep domain expertise and services offerings should make the most sense for a majority of the enterprises, but as time moves on and the software-defined world comes into focus, look to ODMs to begin trickling in to these traditionally OEM relationships."

Please Note: Extended description available upon request.


IDC Opinion
In This Study
Situation Overview
Current Industry Dynamics
Organizational Outlook on Services
Future Outlook
Essential Guidance
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Related Research
Synopsis
Figure: Share of Time Spent on IT Tasks Prior to Being Connected to a Vendor or Partner
Figure: Share of Time Spent on IT Tasks After Being Connected to a Vendor or Partner
Figure: Purchase of Install Service or Deployment Package
Figure: Reasons for Choosing Deployment Service

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