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Circles of Value: A Framework for IT Service Management and Enterprise Service Management Market Intersection Across Technology and Business Contexts

Publisher IDC
Published Mar 27, 2026
Length 5 Pages
SKU # IDC21046747

Description

This IDC Market Perspective supplements IDC Market Presentation: A Framework for ITSM Market Intersections: How IT Service Management Connects Functions to Deliver Value (IDC #US54415526, March 2026). In a market evolving to include AI and other transformations, vendors can differentiate and help customers by linking disciplines."Connecting functions can create new opportunities for ITSM and ESM practitioners and vendors," says Snow Tempest, research manager, IDC.

Table of Contents

5 Pages

Executive snapshot

Key takeaways

Recommended actions

New market developments and dynamics

Introduction

Industry dynamics

Activities and tooling

Outcomes and value

Intersections and integrations

Vendor examples

Partnerships and alliances

Advice for the technology supplier

Advice for the IT leader

IDC's Point of View

Learn more

Related research

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