Challenges and Opportunities for Managed Print and Content Services Providers

Challenges and Opportunities for Managed Print and Content Services Providers

This IDC Market Perspective examines the managed print and content services market pre-, mid-, and post-pandemic, highlighting the rapidly changing market dynamics that provide opportunities and pose challenges for managed print and content services (MPCS) vendors."The managed print and content services market is moving rapidly from a 2nd Platform (hardware-based) to a 3rd Platform technology play," said Jacqui Hendriks, associate research director, European Managed Print and Content Services. "Embrace not only cloud, mobile, and Big Data but also leverage the power of artificial intelligence, robotic process automation, machine learning, natural language processing, among other technologies. When deployed correctly, this enables the intelligent capture and content management market to provide organizations with rich business intelligence to optimize operations, drive growth, and enhance the customer experience."

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