Challenges and Opportunities for Managed Print and Content Services Providers

Challenges and Opportunities for Managed Print and Content Services Providers

This IDC Market Perspective examines the managed print and content services market pre-, mid-, and post-pandemic, highlighting the rapidly changing market dynamics that provide opportunities and pose challenges for managed print and content services (MPCS) vendors."The managed print and content services market is moving rapidly from a 2nd Platform (hardware-based) to a 3rd Platform technology play," said Jacqui Hendriks, associate research director, European Managed Print and Content Services. "Embrace not only cloud, mobile, and Big Data but also leverage the power of artificial intelligence, robotic process automation, machine learning, natural language processing, among other technologies. When deployed correctly, this enables the intelligent capture and content management market to provide organizations with rich business intelligence to optimize operations, drive growth, and enhance the customer experience."

Please Note: Extended description available upon request.

Executive Snapshot
New Market Developments and Dynamics
Pre-COVID-19 Scenario
Enterprise vs. SMB
Paper-to-Digital Transition
Print Security
Need for Extended MPCS Provider Capabilities
Mid-COVID-19 Realizations
Post-Pandemic Business World
Future of Print Services
Managing Content
The Role of Cloud Technology in Digital Transformation
Adding Intelligence
eSignature Completes the Equation
Continuous Attention to Security as Cyberthreats Loom
IT vs. LOB Decision Makers
Embracing Change
Advice for the Services Provider
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