Case Study: Operational Transformation at AIR21

Case Study: Operational Transformation at AIR21

This IDC Perspective presents the operational transformation undertaken by AIR21 through the use of big data and analytics (BDA). AIR21 sought to amplify the benefits of its early successful DX projects on the entire organization through the strong collaboration between IT and LOBs that instilled an enterprisewide digital mindset. AIR21 is a local pioneer in using automated shipment tracking and business analytics, and the organization continued its DX success with the launch of its Command Center. Through its Command Center, AIR21 gained a singular view of its operations, leading to increased on-time delivery performance and reduced operational costs. "Coupled with digital technology, change management was crucial in AIR21's DX success. With IT and LOBs working together, the pervasive use of BDA provided both insight and foresight to all technology users. AIR21's employees were then able to experience just how effective the solution implemented was — not just with operational efficiency and cost reduction, but also with the opportunities to create new revenue streams for the business," said Celeste Narvaez, program manager, IT Executive Program.

Executive Snapshot
Situation Overview
Early Steps in AIR21's Digital Transformation
AIR21's Command Center as a Tool for Operational Transformation
Gathering Data "From Birth To Death"
Driving Performance with Analytics
Introducing a Digital Mindset Across the Business
Business Process Efficiency Transformation
Financial Impact
Benefits and New Opportunities from Digital Transformation
IDC's Point of View
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