BizOps: The CIO's Guide to Multiplied Business Transformation

BizOps: The CIO's Guide to Multiplied Business Transformation

This IDC Perspective helps CIOs understand what BizOps teams are, what needs and problems they solve, and their key attributes and activities and the roles the CIO should play in initiating, supporting, or using BizOps. Enterprise digital transformation challenges large, traditional enterprises as it requires them to move quickly, overcome departmental boundaries, and work in new and different ways — and it's impossible to wait for gradual change over time. BizOps has been an effective strategy for digital disruptors like Amazon, LinkedIn, and Google. Now, CIOs in traditional enterprises should explore the use of BizOps teams to speed execution, act as catalysts for change, and build organizational digital capabilities."BizOps teams are usually deployed to optimize processes and operations, drive strategic initiatives like digital transformation, or answer strategic questions: the why, what, how, and when of any major new enterprise undertaking," says Marc Strohlein, adjunct research advisor with IDC's IT Executive Programs (IEP). "They function as internal consultants and can effectively work within, in parallel to, and outside company organizational structures."

Please Note: Extended description available upon request.

Executive Snapshot
Situation Overview
What Is BizOps?
BizOps Enables Multiplied Enterprise Transformation
New Business Models Require New Organizational Structures
Competing with Digital Natives Requires New Thinking and Tactics
Digital Transformation Won't Wait
When Should Business and IT Leaders Consider BizOps?
Starting New Initiatives
Rescuing Threatened Initiatives
Exploring New Ways of Working
Affecting Organizational Transformation
Success Factors for BizOps Teams
Operate with Clear Vision and Purpose
Have Essential Talent and Expertise
Demonstrate Transparency, Collaboration, and Influence
Use Mission-Driven Structure and Approach
Demonstrate Focus and a Culture of Getting Things Done
Receive Executive Mandate and Support
Are Data and Analytics Driven
Use Consultative Approach
Balance Customer and Business Needs
What Are Key BizOps Activities?
The CIO's Role in BizOps
BizOps in Action: Some Examples
Advice for the Technology Leader
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