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Asia/Pacific (Excluding Japan) Managed ICT Services Survey 2015: What Customers Care About for Outsourcing and Managed Services

Asia/Pacific (Excluding Japan) Managed ICT Services Survey 2015: What Customers Care About for Outsourcing and Managed Services

"Cloud services are one of the key drivers of change that will impact managed service providers, as it will coexist with managed services and bring new opportunities to the service provision model. Hybrid offerings are what enterprises would be looking for today with a mix of preferences for both premises-based and hosted solutions. In this journey where the evolution of technology is happening rapidly, changing customer attitudes have fostered the acceptance of a broader set of managed services, and managed services providers will need to expand their portfolio offerings to offer their customers a holistic, comprehensive view of their environments to secure new revenue opportunities," says Hwee-Xian Tan, market analyst, Communications, IDC Asia/Pacific.

Please Note: Extended description available upon request.


IDC Opinion
IN This Study
Methodology
Situation Overview
Spectrum of Managed Services and Preferred Providers
"Increase Customer Satisfaction" — Top Organizational Improvement Anticipated Through Outsourcing and Managed Services' Innovations
Delivering on Cost Savings Compared with In-House Management Cost
2013 versus 2014 Findings
Outsourcing/Managed Services Planned to Be Moved to Host-Based
Future Outlook
Changes Intended to Be Made After Contract Expires: Extend to More Outsourcing and Managed Services
Technologies That Organizations Emphasize More at Contract Renewal
Essential Guidance
Learn More
Related Research
Synopsis
Table: Enterprises' Top Corporate Imperatives Over the Next 12 to 18 Months (%)
Table: Percentage Breakdown of Managed Services Items (%)
Table: Current Partner(s)/Likely to Partner with for Outsourcing and Managed Services
Table: Main Reason for Not Selecting a Telco for the Outsourcing/Managed Services Being Considered to Adopt (%)
Table: Outsourcing and Managed Services Planned to Be Shifted from CPE-Based to Hosted (Public or Private Cloud) (%)
Table: Changes Intended to Be Made When Outsourcing and Managed Services Contract Expires (%)
Table: Technologies to Be Leveraged Most in Next Outsourcing and Managed Services Engagement (%)
Figure: Asia/Pacific (Excluding Japan) Organizational Improvements Anticipated Through Innovations from Outsourcing and Managed Services Providers
Figure: Annual Savings Expected to Be Incurred from Outsourcing and Managed Services, Compared with In-House Management Cost
Figure: Actual Annual Savings Incurred from Outsourcing and Managed services, Compared with In-House Management Costs, 2013 versus 2014 (%)

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