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Asia/Pacific (Excluding Japan and China) Customer Experience Services Forecast, 2022–2027

Publisher IDC
Published Sep 29, 2023
Length 11 Pages
SKU # IDC18202292

Description

Asia/Pacific (Excluding Japan and China) Customer Experience Services Forecast, 2022–2027


This IDC study provides an analysis of the Asia/Pacific (excluding Japan and China) (APEJC) customer experience services market for the 2023–2027 forecast period."In the dynamic landscape of Asia/Pacific, businesses recognize that delivering exceptional CX is the key to unlocking growth and loyalty. They turn to trusted partners for invaluable guidance because navigating this diverse region requires local insight and global expertise," says James Sivalingam, senior program manager, IDC Asia/Pacific. "As the pursuit of superior CX intensifies across Asia/Pacific, the demand for specialized CX services is poised to soar, empowering businesses to thrive in this evolving marketplace," he adds.

Please Note: Extended description available upon request.

Table of Contents

11 Pages
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
APEJC CX Services by Subregions and Segments
Market Context
Drivers and Inhibitors
Drivers
Usage of AI and Automation in CX
Increased Customer Expectations
Inhibitors
Fragmented Customer Journeys
Data Limitations and Analytics Capabilities
Growing and Ongoing Talent Shortages
Significant Market Developments
Conversational Applications
Knowledge Management Applications
Marketing Applications
Changes from Prior Forecast
Market Definition
Methodology
Related Research

Pricing

Currency Rates
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