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With Agentforce, Salesforce Bets Big on GenAI

Publisher IDC
Published Nov 11, 2024
Length 6 Pages
SKU # IDC19325020

Description

With Agentforce, Salesforce Bets Big on GenAI


This IDC Market Note discusses the announcement and release of Agentforce during Salesforce's 2024 Dreamforce conference in September 2024. Agentforce is a rebrand of the Salesforce AI platform that brings a new set of features and capabilities across Salesforce's portfolio that enable customers to deploy GenAI-powered agents within employee and customer experiences and workflows. This report explores Salesforce's Agentforce initiative in more detail and analyzes the opportunities and challenges it will bring to Salesforce, its partners, and its customers.

Table of Contents

6 Pages

Executive Snapshot

In This Market Note

IDC's Point of View

The GenAI Scramble

Introducing Agentforce: Action-Taking GenAI in the Flow of Work

Agentforce and the Salesforce Platform

Opportunities and Challenges for Salesforce and Partners

Learn More

Related Research

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