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AI Knowledge Orchestration Tools and the Services Provider

Publisher IDC
Published Nov 22, 2025
Length 7 Pages
SKU # IDC20601944

Description

This IDC Market Perspective analyzes the use of AI knowledge orchestration tools by service providers in Europe. It discusses ideas for how the use of such tools can potentially change and accelerate the evolution of roles within service provider organizations."AI orchestration tools in service providers are not just enablers of efficiency; they can become catalysts for role evolution, empowering staff to deliver strategic value in client engagements," said Matthew Wilkins, research director for European Services, IDC.

Table of Contents

7 Pages

Executive Snapshot

New Market Developments and Dynamics

AI Knowledge Orchestration Tools: What and Why?

Show Me the Benefits

Just a Tool … or a Catalyst for Change?

The Evolution of Roles

Enabling Capabilities of AI Knowledge Tools

Advice for the Service Provider

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Related Research

Synopsis

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