Knowledge Management Software Market Size, Share & Trends Analysis Report By Component (Software, Services), By Deployment Mode (On-Premise, Cloud-Based), By Function, By Organization Size, By End-use, By Region, And Segment Forecasts, 2025 - 2033

Knowledge Management Software Market Summary

The global knowledge management software market size was estimated at USD 20.15 billion in 2024 and is projected to reach USD 62.15 billion by 2033, growing at a CAGR of 13.6% from 2025 to 2033. The market growth is driven by the growing need for agile, cloud-native platforms that enable dynamic information discovery, seamless collaboration, and intelligent decision-making across complex enterprise ecosystems.

Organizations across sectors such as IT, telecom, BFSI, healthcare, and manufacturing are transitioning from fragmented document repositories and static knowledge silos to unified, AI-enhanced knowledge systems. This shift is driven by the adoption of cloud-based KM platforms that support real-time knowledge retrieval, contextual search, and scalable content orchestration. In addition, enterprises are leveraging semantic search, NLP-based knowledge graphs, and generative AI assistants to improve knowledge accessibility, reduce information latency, and enable smarter enterprise workflows. For instance, in the BFSI sector, institutions are deploying KM software to streamline regulatory compliance processes, automate customer support knowledge bases, and retain institutional expertise amid workforce transitions.

Moreover, the KM software industry is converging with advances in AI, machine reasoning, and low-code integration frameworks, allowing organizations to embed knowledge workflows directly into their CRM, ERP, and collaboration tools. Enterprises are also focusing on knowledge democratization by deploying platform-agnostic solutions that integrate across hybrid and multi-cloud environments. For instance, in April 2023, ServiceNow enhanced its knowledge management capabilities by integrating conversational AI into its Now Platform, enabling employees to extract policy insights, HR documentation, and technical solutions via intelligent agents embedded in Microsoft Teams and Slack. In addition, enterprises are embedding zero-trust access controls, content provenance verification, and governance automation into KM platforms to meet increasing security, compliance, and ESG mandates.

Global Knowledge Management Software Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2021 to 2033. For this study, Grand View Research has segmented the global knowledge management software market report based on component, deployment mode, function, organization size, end-use, and region:

• Component Outlook (Revenue, USD Billion, 2021 - 2033)
• Software
• Services
• Professional Services
• Managed Services
• Deployment Mode Outlook (Revenue, USD Billion, 2021 - 2033)
• On-Premise
• Cloud-Based
• Function Outlook (Revenue, USD Billion, 2021 - 2033)
• Content Management
• Document Management
• Knowledge Discovery
• Collaboration
• Decision Support
• Knowledge Sharing and Transfer
• Organization Size Outlook (Revenue, USD Billion, 2021 - 2033)
• Large Enterprises
• Small and Medium Enterprises (SMEs)
• End-use Outlook (Revenue, USD Billion, 2021 - 2033)
• IT and Telecom
• BFSI
• Healthcare
• Retail and Consumer Goods
• Manufacturing
• Education
• Government and Public Sector
• Others
• Regional Outlook (Revenue, USD Billion, 2021 - 2033)
• North America
• U.S.
• Canada
• Mexico
• Europe
• UK
• Germany
• France
• Asia Pacific
• China
• India
• Japan
• South Korea
• Australia
• Latin America
• Brazil
• Middle East & Africa
• UAE
• Saudi Arabia
• South Africa

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