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Strategic Intelligence: The Future of Work in Banking and Payments

Publisher GlobalData
Published Mar 13, 2025
Length 41 Pages
SKU # GBDT19975422

Description

Strategic Intelligence: The Future of Work in Banking and Payments

Summary

This report provides an overview of the impact that future of work technologies will have on the banking and payments sector. The key technologies within this theme are split into five categories: visualization, automation, interpretation, collaboration, and connectivity. Several case studies are included to analyze the ways companies have responded to the impact of this theme’s growth and what they are doing to grow with this theme.

The future of work is taking on importance as banking and payment companies look to automate processes, improve customer experiences, and tackle staff shortages. Technologies such as automation, connectivity, and interpretation can automate routine tasks such as processing loans for high-value products like mortgages. This can lead to significant cost savings for large retail banks, allowing employees to focus on more strategic initiatives. The interpretation category is the most influential part of GlobalData’s future of work framework; all companies involved in the value chain need to invest in these technologies or risk losing their competitive edge.

Scope
  • Artificial intelligence (AI) is transforming the financial services sector by enhancing decision-making efficiency and enabling improved data analysis. For example, banks are deploying AI for investment forecasting and portfolio optimization, benefitting from data-driven insights that increase accuracy and operational speed.
  • According to the International Labour Organization, despite a decrease in unemployment compared to pre-pandemic levels, labor underutilization remains a major concern. Future of work technologies allow financial firms to hire from a broader talent pool, helping to close the talent shortage gap.
  • Investment in visualization technologies within the banking and payments sector is becoming increasingly important as the industry continues to evolve and adapt to changing consumer preferences and technological advancements. Augmented reality, virtual reality, data visualization, and digital twins can revolutionize how financial institutions interact with customers, manage data, and make strategic decisions.
Reasons to Buy
  • Benchmark yourself against the rest of the market.
  • Gain a competitive advantage in the banking and payments industry by understanding the potential of future of work technologies.
  • Quickly identify attractive investment targets in the banking and payments industry by understanding which companies are most likely to be winners in the future based on our thematic scorecard.
  • Assess the strategies that companies are adopting to succeed in the future of work theme.

Table of Contents

41 Pages
Executive Summary
Players
GlobalData’s Future of Work Framework
The Impact of the Future of Work on Banking and Payments
How visualization helps tackle the challenge of training
How connectivity helps tackle the challenge of talent shortages
How collaboration helps tackle the challenge of efficiency and compliance
How interpretation helps tackle the challenge of reskilling employees
How visualization helps tackle the challenge of financial inclusion
Case Studies
J.P. Morgan Asset Management’s Guide to Markets using AR
Morgan Stanley introduces a GenAI-powered research assistant
DBS Bank launches an in-house AI platform to drive career development
The Future of Work Timeline
Signals
Mergers and acquisitions
Company filing trends
Hiring trends
Companies
Leading future of work tech adopters in banking and payments
Specialist future of work tech providers in banking and payments
Sector Scorecards
Retail banking sector scorecard
Who’s who
Thematic screen
Valuation screen
Risk screen
Payments sector scorecard
Who’s who
Thematic screen
Valuation screen
Risk screen
Glossary
Further Reading
GlobalData reports
Our Thematic Research Methodology
About GlobalData
Contact Us
List of Tables
Table 1: Mergers and acquisitions
Table 2: Leading future of work tech adopters in banking and payments
Table 3: Specialist future of work tech providers in banking and payments
Table 4: Glossary
Table 5: GlobalData reports
List of Figures
Figure 1: Key players in the future of work theme
Figure 2: GlobalData’s future of work framework
Figure 3: Thematic investment matrix
Figure 4: JPMorgan Chase’s AR-based Guide to Markets
Figure 5: The future of work story
Figure 6: Company mentions of the future of work peaked in 2021 and have since declined
Figure 7: AI features regularly in company filings in the financial services sector
Figure 8: The number of active jobs has slightly increased since January 2022
Figure 9: Who does what in the retail banking space?
Figure 10: Thematic screen - Retail banking sector scorecard
Figure 11: Valuation screen - Retail banking sector scorecard
Figure 12: Risk screen - Retail banking sector scorecard
Figure 13: Who does what in the payments space?
Figure 14: Thematic screen - Payments sector scorecard
Figure 15: Valuation screen - Payments sector scorecard
Figure 16: Risk screen - Payments sector scorecard
Figure 17: Our five-step approach for generating a sector scorecard

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