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Strategic Intelligence: Customer Loyalty in Retail and Apparel

Publisher GlobalData
Published Apr 03, 2025
SKU # GBDT20067766

Description

Strategic Intelligence: Customer Loyalty in Retail and Apparel

Summary

Customers are the foundation of any successful business, and retailers are no exception. If individuals are devoted to a retailer or brand, they will spend money, talk positively about the business, and return to make more purchases in the future. This is the definition of customer loyalty, and the difference between the success or failure of a retailer. However, building customer loyalty in an era of fierce competition in the retail sector is challenging.

Key Highlights
  • Generative AI has seen huge advancements, with retailers using generative AI to create tailored content for consumers
  • Retailers must provide easy payment methods, allowing for greater convenience and speed of the shopping journey
  • Customer loyalty can be built by a consumer's values aligning with a brand's
  • In apparel, building customer loyalty is crucial as the market is saturated with so many players offering similar products
Scope
  • GlobalData provides detailed insight into the theme of customer loyalty, specifically focusing on its impact on the Retail and Apparel sectors. The report provides an overview of customer loyalty and its components, the leading companies, and the timeline of developments in customer loyalty. The report also details the relevant trends across technology, marcoeconomic, regulatory, and retail trends.
Reasons to Buy
  • Understand the important themes in 2025 and beyond, allowing you to grasp a wider view of changes in consumer behaviour and how it will impact your markets.
  • Explore how emerging themes in retail are allowing industry leaders to evolve, so you can better position yourself for long-term success.
  • An easy-to-use framework for tracking themes across all companies in all sectors.
  • Gain a deeper understanding of the different sectors of retail through unique analysis
  • Companies who invest in the right themes become success stories; those who miss the big themes end up as failures.

Table of Contents

Executive Summary
Players
Thematic Briefing
Defining customer loyalty
Gamification rewards
AI
Trends
Technology trends
Macroeconomic trends
Regulatory trends
Retail trends
Industry Analysis
Apparel
Food and grocery
Electricals
Health and beauty
Home
Use cases
Sports Direct launches a new membership program
Selfridges Unlocked has added a new level to its membership
Timeline
Value Chain
Manufacturing and distribution
Supply chain
Sustainability and ethics
Distribution network
Retail
Loyalty programs
Product range
Customer experience
Customer relationship management
Returns and cancellations
Customer engagement
Data and personalization
Companies
Public companies
Private companies
Sector Scorecard
Retail sector scorecard
Who’s who
Thematic screen
Valuation screen
Risk screen
Glossary
Further Reading
GlobalData reports
Our Thematic Research Methodology
About GlobalData
Contact Us
List of Tables
List of Figures
List of Figures
Figure 1: Who are the leading players in the customer loyalty theme, and where do they sit in the value chain?
Figure 2: Sports Direct Club
Figure 3: Selfridges Unlocked
Figure 4: The customer loyalty story
Figure 5: The customer loyalty value chain
Figure 6: The customer loyalty value chain - Manufacturing and distribution
Figure 7: The customer loyalty value chain - Retail
Figure 8: The customer loyalty value chain - Customer relationship management
Figure 9: Who does what in the retail space?
Figure 10: Thematic screen
Figure 11: Valuation screen
Figure 12: Risk screen
Figure 13: Our five-step approach for generating a sector scorecard

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