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Servitization in the Light Commercial Vehicle Market, North America and Europe, 2024 and 2030

Publisher Frost & Sullivan
Published Nov 14, 2025
Length 61 Pages
SKU # MC20580605

Description

In this analysis, Frost & Sullivan examines how servitization is reshaping the light commercial vehicle (LCV) industry. As the market shifts from product-centric to service-led models, LCV manufacturers are expanding their offerings beyond vehicle sales to include fleet management, predictive maintenance, telematics, flexible ownership models, and real-time data insights, all aimed at improving efficiency and customer loyalty.

Driven by digital connectivity and rising customer expectations, servitization enables OEMs to generate recurring revenue, strengthen long-term relationships, and remain resilient in the face of market volatility. The growing emphasis on electrification, sustainability, and optimized fleet operations is accelerating this evolution. New service models, such as maintenance-as-a-service, usage-based financing, EV charging support, and driver training, are helping customers reduce the total cost of ownership and improve fleet uptime.

For LCV manufacturers, servitization is now a strategic path to future readiness. By aligning with digital and sustainable mobility trends, OEMs are positioning themselves as long-term partners to fleet operators, driving growth and leadership in a rapidly evolving ecosystem.

The study covers 2024 as the base year and 2030 as the forecast year, assessing opportunities across four areas: general sales and allied services, connected services, financial services, and aftermarket services.

Table of Contents

61 Pages
    • Why Is It Increasingly Difficult to Grow?
    • The Strategic Imperative 8
    • The Impact of the Top 3 Strategic Imperatives on the Light Commercial Vehicle Industry
    • Research Scope
    • Market Segmentation
    • Project Objectives and Benefits of Servitization
    • Servitization Opportunities in Commercial Vehicles
    • General Sales and Allied Services
    • Connected Services
    • Financial Services
    • Aftermarket Services
    • Profit Pool: Europe
    • Profit Pool: North America
    • Attractiveness of Services
    • LCV Sales
    • AI Data-Driven Sales Services for Dealers, Software Updates, and Hardware Upgrades
    • Company-Owned and Operated Stores, Driver Training, and Closed- Circle Lifecycle Financing
    • Profit Pool: Europe
    • Profit Pool: North America
    • Attractiveness of General Sales and Allied Services
    • Fleet Management, Data Subscription, and Fleet Optimization Consulting
    • Logistics Load Aggregation Services and LCV Toll, Parking, and Fueling Services/In-Vehicle Payment Services
    • Maps/Telematics and Driver Services
    • Profit Pool: Europe
    • Profit Pool: North America
    • Attractiveness of Connected Services
    • LCV Insurance Services, Credit Insurance, and Roadside Assistance
    • LCV Refinancing Solutions and Smart Financing
    • Profit Pool: Europe
    • Profit Pool: North America
    • Attractiveness of Financial Services
    • Tires as a Service and Battery as a Service
    • Vehicle Service Contracts and Component Sales of Value/Second-Line Parts
    • AI-Driven Maintenance Services for Dealers and Vehicle Scrappage Services
    • Parts Supply to the Independent Aftermarket and Training for Mechanics
    • Profit Pool: Europe
    • Profit Pool: North America
    • Attractiveness of Aftermarket Services
    • Growth Opportunity 1: Build Sustainable Revenue Models
    • Growth Opportunity 2: Create Distinct Market Positioning
    • Growth Opportunity 3: Enhance Business Stability and Customer Loyalty
    • Benefits and Impacts of Growth Opportunities
    • Next Steps

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