Medium and Heavy-duty Commercial Vehicle (CV) Electronic Service Tools (EST) Market, North America, 2025–2030

The North American medium and heavy-duty commercial vehicle (CV) electronic service tools (EST) market is experiencing gradual and sustained growth, driven by interesting industry dynamics, such as advancements in vehicle complexity, a growing focus on vehicle efficiency and fuel economy, the increasing demand for a well-rounded fleet management package, and a heightened focus on reducing operational costs. Heavy-duty trucks, which are integral to the transportation and logistics sectors, are becoming more complex with the integration of advanced electronic systems and telematics. This evolution necessitates the use of sophisticated diagnostics software for diagnosis and repair for optimal vehicle performance.

North America's regulatory environment also plays a pivotal role in shaping the market. Stringent emissions regulations, such as the US Environmental Protection Agency's (EPA) standards, encourage fleet operators to adopt advanced diagnostic tools to meet compliance requirements. The market’s growth trajectory suggests steady growth, driven by technological innovations, regulatory pressures, and the need for more efficient fleet management solutions.

The market is characterized by a heavy presence from both OEMs and aftermarket companies, along with a growing number of software providers from Europe who are expanding in the North American market. Key OEMs and Tier Is are Cummins, Daimler Trucks North America, Volvo Group (including Volvo Trucks and Mack Trucks), PACCAR Inc. (including Peterbilt Motors Company and Kenworth Truck Company), and Navistar International Corporation. Key aftermarket participants are Noregon Systems, Inc., Snap-on Inc., TEXA S.p.A., Autel Intelligent Technology Corp. Ltd., Cojali USA, and Launch Tech.

This study also highlights emerging trends such as cloud-based solutions, shop automation solutions, modularity, and product customization, as well as products and technicians as a service, which promise to take the industry forward. Leading market participants are focusing on innovative business models, the integration of cloud-based solutions and telematics, mobile apps, and AI-powered diagnostics.

The study thoroughly examines critical market indicators, offering valuable insights across various dimensions, including EST units in use, market forecast, revenue, and OEM and aftermarket market shares, among other key parameters. The study also delves into potential avenues for expansion through a multifaceted analysis, assisting industry stakeholders in formulating tailored strategies to identify and capitalize on diverse revenue streams.


  • Transformation in the Medium and Heavy-duty CV EST Market
    • Why is it Increasingly Difficult to Grow?
    • The Strategic Imperative 8TM
    • The Impact of the Top 3 Strategic Imperatives on the Medium and Heavy-duty CV EST Market
  • Ecosystem
    • Definition
    • Scope of Analysis
    • Key Questions This Study Will Answer
    • Competitive Environment
    • Key Competitors
    • Key Findings-Aftermarket
    • Key Findings-OEMs and Tier Is
  • North American Aftermarket Scope-Overview
    • Class 6-8 VIO Market Share by OEM and Age
    • Truck OEM Market Share by Class
  • Growth Generator-EST Market Summary
    • Growth Metrics: PC-based Software
    • Growth Metrics: Handheld Diagnostic Tools
    • Growth Metrics: Total EST Market
    • Growth Drivers
    • Growth Restraints
    • Top Trends Driving EST Market Growth
    • Key Trends in the EST Market
    • Market Offering: Key OEM EST Solutions
    • Market Offering: Key Aftermarket and Tier I Solutions
    • EST Customer Segments
    • Common Services Offered by Independent Repair Workshops in NA
    • Factors Influencing the Transition to Independent Workshops
    • Heavy-duty Truck Maintenance Timeline
    • EST Technology Roadmap
    • Primary EST Tools Adopted by Customer Segments
    • Forecast Considerations
    • Connected Trucks: EST Software Market Size
    • EST Units in Use-Forecast and Analysis, North America
    • EST Unit Penetration Forecast: OEM Versus Aftermarket
    • EST Software Revenue Forecast
    • Revenue Forecast Analysis
    • Market Share Analysis-OEM Versus Aftermarket
    • Market Share Analysis-OEMs and Tier Is
    • Market Share Analysis-Aftermarket Vendors
    • Market Share Analysis-Total EST Market, OEM and Aftermarket
  • EST Solution Analysis
    • Competitor Solution Benchmarking: OEM Comparison
    • Competitor Solution Benchmarking: Aftermarket Comparison
    • Typical OEM Software Feature Accessibility
    • Business Model-OEM Comparison
    • Business Model-Aftermarket Comparison
    • Benchmarking OEM Solution Delivery Comparison
    • Benchmarking Aftermarket Solution Delivery Comparison
    • Pricing Model of Key Aftermarket EST Offerings
    • Pricing Model-IAM Versus OEM (Hardware, Software, Bundled Offering: Pricing Analysis)
    • Pricing Model of Key OEM EST Offerings
    • Pricing Model of Key Aftermarket EST Offerings
    • Pricing Trends and Forecast Analysis
  • Key Supplier Profiles
    • Noregon Systems
    • Snap-on Inc.
    • Cojali USA
    • Autel Automotive Intelligence USA
    • Cummins Inc.
    • Daimler Truck North America LLC
  • Growth Opportunity Universe
    • Growth Opportunity 1: Telematics Integration
    • Growth Opportunity 2: Shopfloor Automation Services
    • Growth Opportunity 3: Technician as a Service
  • Appendix & Next Steps
    • Benefits and Impacts of Growth Opportunities
    • Next Steps

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