Growth Opportunities in Global Hospital Command Centers, 2024–2029

The healthcare industry is at a tipping point, where it must balance human and technological elements to deliver an optimal level of care. While the COVID-19 pandemic exposed many cracks in the healthcare value chain, it also got the stakeholders together to invest in technology that supports remote monitoring and treatment. It also provided an opportunity for many organizations to experiment with their own versions of command centers to manage the patient pool. Since 2020, the command center has come a long way—the initial focus of command centers was on capacity optimization and virtual monitoring. With the advancements in technology and predictive capabilities, we now have solutions that encompass a wider breadth of processes.

According to the expanded definition of hospital command centers, the market encompasses the traditional clinical operations segment, as well as the newly introduced facility operations, security, and patient engagement. The clinical operation includes capacity management, patient flow, monitoring, compliance management, and staffing. Meanwhile, the facility operation focuses on asset management and building operations. The security segment aims to combine and reduce the gap between cyber-physical security, and the patient engagement segment looks to streamline patient communication across contact center operations and patient education. In an efficient care delivery environment, these workflows are important to deliver the right care to the right patient at the right time and location.

Command center implementation is one of the most extensive elements of the digital transformation journey undertaken by healthcare organizations. It requires extensive integration with various platforms and data sources, as well as the flexibility to scale with advancements in technology and increased operations. Due to this extensive requirement, organizations need to carefully select their implementation partner that can ensure an optimal return on investment in both the short- and long-term, and can chart a long-term path for growth. As for vendors, they would also need to address the change management associated with this extensive implementation and support organizations in their people and process journey. In addition, vendors must evolve with the market and ensure that their offerings remain current in the rapidly evolving technology space.

The four command center segments focus on maintaining the continuity of care while improving the utilization of the organization’s resources (human and assets) and improving the stakeholder experience. Technology innovation has resulted in the platform’s ability to answer more complex questions, and end users and vendors working in collaboration to achieve the desired end-state, where these four segments will integrate to support hospital operations. The study provides insights into the global implementation of command centers, different deployment models, scale of coverage, and the drivers and barriers that impact the growth of this market during the forecast period (2025 to 2029). Show more